FAQ

Every UK order ships free — no minimum spend. Orders are packed at the workshop and dispatched with tracked delivery. You'll receive a confirmation email with tracking once your order is on its way.

We ship worldwide. Rates and estimated delivery times are calculated at checkout based on destination. Please note that any import duties, customs charges or local taxes are the responsibility of the recipient.

If something isn't right, contact us and we'll put it right. Unused products in their original packaging can be returned — get in touch via the Contact page and we'll walk you through the process.

For hygiene reasons, we can't accept returns of used blades, brushes or opened shaving cream unless faulty.

Every component is inspected before it leaves the workshop, but if anything arrives damaged or develops a fault, contact us straight away. Safety razors are covered for life; cartridge razors for three years. We'll repair or replace — that's the point of making things properly.

Every Reggie's double-edge safety razor — Jupiter, Saturn, Titan and, at launch, Io — is guaranteed for life. If your razor ever fails through a defect in materials or workmanship, we will repair or replace it.

A razor machined from solid billet has no hinges, no plastics and no parts designed to wear out. The guarantee simply reflects how these razors are built.

The Mercury and Eris cartridge razors are covered by a three-year guarantee against defects in materials and workmanship. The guarantee covers the machined handle and head fitting; blade cartridges are consumables and aren't covered.

Brushes, stands, cream, blades and accessories are covered by our standard returns policy. If something isn't right, contact us and we'll put it right.

Normal cosmetic wear, damage from misuse or modification, lost components, and consumables (blades and cartridges). Anodised finishes are extremely durable but, like any finish, can mark if dropped on hard surfaces — see Product Care for how to keep yours looking its best.

Rinse thoroughly with warm water after each shave to clear cream and hair, then shake dry. Store your razor somewhere it can breathe — a stand or a dry shelf, not a wet shower caddy.

Once a week or so, remove the blade and rinse the head components. This is also the perfect moment to check your blade — most double-edge blades are best changed every 3–6 shaves.

Anodising bonds colour into the metal surface — it won't chip or peel like paint. Clean with warm water and mild soap only; avoid abrasive pads and harsh chemicals, which can dull the finish.

Aluminium is corrosion-resistant, but dry your razor after use to prevent water spots, especially in hard-water areas.

Brass develops a natural patina over time — many owners love it. To keep the bright polished look, buff occasionally with a soft cloth and a small amount of brass polish, then rinse and dry.

Medical-grade stainless steel is about as low-maintenance as metal gets. Rinse, dry, and occasionally buff with a microfibre cloth to keep the hand-polished finish bright.

Titanium is exceptionally corrosion-resistant and needs no special treatment — rinse and dry like steel. The shot-blasted finish on the Eris hides everyday marks well; clean with warm soapy water.

Rinse the knot thoroughly after each use, gently squeeze out excess water, and hang or stand the brush to dry with air around the bristles. Never store a damp brush in a closed cabinet.

Natural badger and boar knots benefit from an occasional gentle shampoo; synthetic knots need only a good rinse.

Store spare blades dry in their wrappers or in your Reggie's sliding tin. Used blades should go in a blade bank or the tin until they can be recycled with metals — never loose in household waste.